Responsible Gaming Commitment

At aq123 Responsible Gaming — Safety with Fun

Gaming should be a source of fun, not stress. At aq123, we believe that when every player sets conscious limits, the gaming experience becomes genuinely enjoyable.

Limit-Setting Features 24/7 Support Self-Exclusion Option 18+ Only
18+
Age Restriction
24/7
Support
100%
Commitment
Member Protection First
Addiction Prevention
Setting Limits Is Easy
Mental Health Matters

In Responsible Gaming aq123Benefits of

We don't just offer games — we actively work to keep your gaming life healthy and balanced.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limit. If you hit the limit, aq123 will automatically block any further transactions.

Time Limits & Reminders

If you've been playing for an extended period, aq123 will remind you to take a break. You can also set your own daily session time limit.

Temporary Break (Cooldown)

Feeling like you need a break? You can pause your account for anywhere from 24 hours to 30 days.

Self-Exclusion

If you want to stop playing for an extended period, use the self-exclusion option. Your account will be completely deactivated for the duration.

Gaming History Review

Review your gaming patterns. Your dashboard gives you a clear view of how much time and money you've been spending.

24/7 Support & Guidance

Our support team is always ready to help with any concern or issue. Helping you without judgment is our commitment.

What is responsible gaming and why does it matter?

Responsible gaming is a mindset and a set of habits that keeps gaming purely as entertainment — never a source of financial stress, family problems, or emotional distress. At aq123, the health and happiness of every member is our highest priority.

Online gaming is growing fast in Bangladesh. But with that growth comes an increased risk of gaming becoming an addiction for some players. aq123 believes that with the right information and tools, every player can keep their gaming habits healthy and enjoyable.

When gaming stops being entertainment and starts having a negative impact on daily life, it becomes a problem. At aq123, we are committed to raising awareness among our members and providing the support they need.

Keep in mind: Gaming is entertainment. It should never be seen as a way to recover lost money. Every game runs independently, and past results have no bearing on future outcomes.

Signs of Problematic Gaming

Watch for the signs below. If even one applies to you or someone you know, reaching out for help is the smart move.

You're spending more than your budget allows and finding it hard to stop.

You're placing bigger bets in hopes of winning back money you've lost.

Gaming is taking time away from family, friends, or work.

You feel bored, restless, or irritable when you're not gaming.

You are hiding your gaming activity and spending from family or friends.

You are spending money on gaming by taking on debt or dipping into your savings.

You are skipping sleep, meals, or important tasks to game.

You're turning to gaming to escape stress or low moods.

Need Help? Don't hesitate to reach out to us. Support email: [email protected]. We don't judge — we help.

Protection tools available to you

Aq123 provides members with a range of practical tools to stay in control of their gaming. These tools are easy to use and accessible at any time.

1
Daily Deposit Limit

Set a maximum daily deposit amount. Once you hit your limit, transactions are automatically blocked.

2
Weekly or Monthly Limit

You can also set separate weekly and monthly budget limits.

3
Reality Check Reminder

A pop-up will appear at set intervals to remind you how long you've been playing.

4
Cooldown Period

Request a temporary break from 1 to 30 days. Your account will be inaccessible during this period.

5
Self-Exclusion Program

Suspend your account for a set period, ranging from 6 months to a permanent exclusion.

6
Activity Statement

You can download your full gaming and transaction history at any time.

Steps to Set Your Limits

Using the protection tools at aq123 is simple. Just follow these steps:

1
Log in to your account
Sign in to aq123 with your username and password.
2
Go to Profile Settings
Click your avatar or name in the top right corner and select "Account Settings".
3
Open the "Responsible Gaming" section
Find the "Responsible Gaming" tab in the Settings menu.
4
Set Your Preferred Limits
Deposit limits, time limits, or a cooldown — set whichever you need, however you like.
5
Confirm & Save
Save your changes. Deposit limit reductions take effect immediately; increases require a 24-hour waiting period.

Tips for Building Healthy Gaming Habits

Responsible gaming is more than just using tools — it's a mindset. The tips below will help you maintain a healthy relationship with gaming:

  • Set a Budget First

    Before you start playing, decide on the maximum amount you're willing to spend. This should come from your monthly entertainment budget — not your savings or emergency funds.

  • Stick to Your Time Limits

    Set aside a fixed time for gaming each day. Avoid playing alone late at night or in the early hours before sleep — this is a common sign of problematic behavior.

  • Play for Fun, Not for Income

    Never think of gaming as a source of income. It's a leisure expense — just like going to the cinema or eating out.

  • Take a Break After a Loss

    If you're on a losing streak, stop and step away. Chasing losses with more bets almost always leads to bigger losses.

  • Protect Your Family & Social Life

    Gaming should never take priority over family, friends, or social responsibilities. Be mindful of keeping those relationships strong.

  • Play in Good Health

    Avoid gaming when you're tired, emotionally distressed, or under the influence of alcohol. Decisions made with a clear head are always better.

Self-Assessment — How Are Your Gaming Habits?

Ask yourself the questions below. Answer honestly — this is just for you.

Are you spending more on gaming than you planned?
Yes No
Do you feel restless or irritable when you're not gaming?
Yes No
Does gaming feel more important than work, family, or sleep?
Yes No
Do you play more to chase back money you've lost?
Yes No
Have you ever lied to family or friends about your gaming?
Yes No

If you answered "yes" to one or more questions, setting gaming limits or taking a short break may help. For support, [email protected]Contact us at

Gaming Limit Types & Details

A quick overview of the protection limits available at aq123:

Limit Type Duration Effective Date To make changes
Daily Deposit Limit 24 Hours Instant Decrease: immediate; Increase: after 24 hours
Weekly Deposit Limit 7 Days Instant Decrease: immediate; Increase: after 7 days
Monthly Deposit Limit 30 Days Instant Decrease: immediate; Increase: after 30 days
Session Time Limit Per Session Instant Adjustable at Any Time
Cooldown Break 1–30 Days Instant Auto-Renewal at Expiry
Self-Exclusion 6 Months – Permanent Instant Apply via Support at Expiry

Minor Protection

Aq123 is strictly for users aged 18 and above. Preventing underage access to our gaming platform is something we take very seriously. We verify age at registration and investigate any suspicious accounts.

If you have children or teenagers at home, use parental control software on your devices. Never share your aq123 account login details with anyone.

If you suspect a minor is using aq123, please [email protected]Let us know at
Need Help?

Our support team is available 24 hours a day, 7 days a week.

Live Chat — Always On
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Our Commitment
  • Our Members' Wellbeing Is Our Priority
  • Transparent & Fair Gaming Environment
  • Non-Judgmental Help & Support
  • Strictly adhering to the 18+ age policy
  • Maximum Data Protection Guaranteed
18+

This platform is strictly for users aged 18 and above. Access by minors is not permitted under any circumstances.

About Responsible Gaming FAQ

No, it's not mandatory — but we strongly recommend it. Setting limits helps you stay in control of your gaming and avoid unexpected overspending. It's a smart habit that many experienced players follow.

Yes. If your account has a remaining balance when self-exclusion is activated, our support team will help you complete the withdrawal process. Contact us at [email protected] for details.

For your protection, limit increase requests don't take effect immediately. Raising your daily limit takes 24 hours, weekly limits take 7 days, and monthly limits take 30 days. This delay is intentional — it's designed to protect you from decisions made in the heat of the moment.

First, reach out to the aq123 support team — we'll help directly or refer you to the right professional service. Speaking with a mental health specialist or counselor can also make a real difference. Asking for help isn't weakness — it takes courage.

For a cooldown period, yes — your account reactivates automatically once the time is up. For self-exclusion, however, you will need to contact our support team to request reactivation after the period ends, and a mandatory waiting period will apply.

Report it to [email protected] immediately and change your password. Install parental control software on your device and never share your login credentials. aq123 maintains a zero-tolerance policy when it comes to protecting minors.

Play Responsibly, Win Happily

Join aq123 and enjoy a safe, transparent, and trustworthy gaming experience. Your wellbeing and security are our top priority.

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