Aq123's Terms and Conditions — Full English Version

1 General Terms & Conditions

Aq123 (referred to herein as the "Platform" or "we") provides an online entertainment gaming service for users in Bangladesh. These Terms and Conditions govern all use of the aq123 website and constitute a legally binding agreement between the user and aq123.

The terms "user" or "member" on this page refer to any individual who has registered with or is using aq123. Using any of aq123's services constitutes acceptance of all these Terms and Conditions. If you do not agree with these terms, you are advised not to use our platform.

Aq123 is committed to maintaining a transparent, fair, and member-friendly platform. These Terms and Conditions are written in full English so that every member can easily understand them.

2 Account Register

To open an account with aq123, the following conditions must be met:

• You must provide your real name, phone number, and other accurate details at the time of registration.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• Your account login credentials (username and password) must be kept strictly confidential.
• You may not allow any third party to access or use your account.
• Any unauthorized access to your account must be reported to the aq123 support team immediately.
• A verification (KYC) process may be required after registration.

Aq123 reserves the right to decline any registration without providing a reason. In particular, if the information provided appears to be false or incomplete, the account may not be approved. The phone number used at registration must match the one linked to your payment method — otherwise, complications may arise during the withdrawal process.

3 Age Verification

To register and play on aq123, users must be at least 18 Years Minors are not permitted to use this platform.

Aq123 may request a national ID card, passport, or birth certificate at any time for age verification purposes. Failure to provide the required documents may result in a temporary account suspension.

4 Deposits and Payments

The following rules apply when making deposits on aq123:

• Only payment accounts registered in your own name may be used for deposits.
• Third-party deposits are not accepted and may result in account termination.
• If funds do not appear after a deposit, please contact the support team with your transaction reference number.
• Aq123 does not charge any additional fees on deposits; however, your mobile banking provider's own charges may apply.

5 Withdrawal Policy

Withdrawals on aq123 are typically processed within just three minutes. In certain circumstances, additional time may be required for verification.

• Minimum withdrawal amount BDT 500।
• Withdrawals may only be made to the same payment method used for the original deposit.
• To withdraw bonus funds, the specified wagering requirements must be met.
• Identity verification (KYC) may be required before your first withdrawal.
• Aq123 reserves the right to investigate any suspicious withdrawal requests.
• Additional documentation may be requested for large withdrawal amounts.

6 Bonuses & Promotions

Aq123 offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed.

• Welcome Bonus: New members can receive up to a 150% bonus on their first deposit. A minimum 15x rollover must be completed before this bonus can be withdrawn.
• Daily Cashback: A 10% cashback is applied on daily net losses and will be credited to your account by 10:00 AM the following day.
• Referral Bonus: Referring a friend earns you a designated bonus, which applies once the referred friend makes their first deposit.
• If the wagering requirements are not met within 30 days of receiving a bonus, the bonus will be cancelled.
• Multiple bonuses may not be active at the same time unless explicitly permitted.
• If bonus abuse is detected, all bonuses and related winnings on the associated account will be voided.

7 Gaming Rules

All games on aq123 are powered by a verified RNG (Random Number Generator) system, ensuring fair and transparent outcomes. The following rules apply to gameplay:

• Each game has its own rules, which should be read before starting to play.
• If a game is cancelled due to a technical error, the amount wagered will be refunded.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, bets placed before odds change will remain valid.
• Exploiting any system error or bug in a game for personal gain is strictly prohibited.

If you encounter any technical issue, please stop playing and contact our support team right away. aq123 reserves the right, at its sole discretion, to void or modify any transaction where a system error is confirmed.

8 Prohibited Activities

The following activities are strictly prohibited on aq123:

• Creating or operating multiple accounts.
• Opening an account using a false identity or another person's information.
• Coordinating with others to exploit the bonus system (group bonus abuse).
• Attempting to manipulate the system through hacking, cracking, or the use of any unauthorized software.
• Using automated bots or scripts to play games.
• Using the platform for money laundering or any form of illegal payment activity.
• Colluding with other members to influence game outcomes.

9 Account Suspension and Termination

Members may contact the support team at any time to request account closure. It is recommended to withdraw any available balance before closing the account.

Aq123 may suspend or terminate an account under any of the following circumstances:

• If false information is provided during registration.
• If the account holder is identified as a minor.
• If evidence of involvement in prohibited activities is found.
• If the account has been inactive for an extended period (more than 12 months), with prior notice.
• If the member requests self-exclusion or account closure.

If an account is closed for legitimate reasons, the member's available balance will be refunded. However, if the account is terminated due to a rule violation, the balance and any bonuses may be forfeited.

10 Privacy and Data

Aq123 takes the security of members' personal information very seriously. Information provided at registration is used solely for account management, payment processing, and customer support purposes.

• Your personal information is never sold to any third party.
• We may be required to share information in response to lawful requests from regulatory authorities.
• Members may request to view or correct their stored personal information at any time.
• We use cookies — to learn more, please see our Privacy Policy View the page.

11 Responsible Gaming

Aq123 believes gaming should be a source of entertainment. The well-being and peace of mind of our members is our top priority, which is why we provide the following responsible gaming tools:

• Deposit Limits: Daily, weekly, or monthly deposit limits can be set.
• Self-Exclusion: Your account can be deactivated temporarily or permanently.
• Cooling-Off Period: You can take a break from gaming for a set period of time.
• Reality Check: You will receive periodic notifications about your gaming session duration and spending.

If you feel that gaming is having a negative impact on your life or your family's, please reach out to our support team. For more information, visit our Responsible Gaming View the page.

12 Limitation of Liability

Aq123 always strives to provide reliable service; however, our liability is limited in certain situations:

• Aq123 is not liable for any losses caused by loss of internet connection.
• We are not responsible for any losses caused by issues with third-party software or devices.
• In the event of unexpected technical failures or server downtime, aq123 will consider applicable compensation.
• We are not liable for any losses resulting from a member's own negligence or error.

13 Changes to Terms & Conditions

Aq123 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Members will be notified of significant changes in advance via email or SMS.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request that your account be closed.
• The date of the most recent update will be noted at the top of this page.

We recommend reviewing this page regularly to ensure you are always up to date with the latest terms and conditions.

14 Contact

If you have any questions about these Terms and Conditions, please contact our customer support team. Our support team is available 24/7.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• For general inquiries, visit our FAQ Page View.